Customer Service

  • SHIPPING & DELIVERY

    All UPS 1 Day and UPS 2 Day service orders that are received by 6:30 am EST (Monday through Friday) are shipped that day. All UPS 1 Day and UPS 2 Day service orders received after 6:30 am are shipped on the following business day.

    1st Class Mail - 3 to 10 business days
    UPS SurePost - 2 to 8 business days
    UPS Ground - 3 to 5 business days
    UPS 2 Day - 2nd business day
    UPS 1 Day - Next business day
    Canadian Shipments - 3-6 business days 

    The delivery cost for your order will be clearly displayed when you enter your address details in the checkout process. Our minimum delivery charges for products ordered from this website are as follows:.

     
    Order
    Value
    Shipping
    Charge
    Canada Post - CAN $55 or over $0.00
      $0 - $54.99 $6.25
    UPS Ground - USA / Puerto Rico $0 - $99.99 $9.99
      $100 or over $0.00
    UPS Express Saver - CAN $0 - $99.99 $25.00
      $100 or over $30.00
    1st Class Mail - USA / Puerto Rico $0 - $14.99 $3.95
      $15 - $19.99 $4.95
    UPS SUREPOST - USA / Puerto Rico $55 or over $0.00
      $0 - $54.99 $6.99
    UPS 1 DAY - USA / Puerto Rico $0 - $99.99 $40.00
      $100 or over $45.00
    UPS 2 Day - USA / Puerto Rico $0 or over $30.00
    UPS Worldwide Expedited - Puerto Rico / Bermuda $0 - $19.99 $10.00
      $20 or over $16.00


    Our shipping charges do not include any expenses for customs duty and/or VAT. Filofax is not responsible for any additional charges; these expenses are the responsibility of the customer.

  • ZERO-HASSLE RETURNS

    At Rediform we would like to make your shopping experience as easy as possible. If you are unhappy with any item you have purchased from Rediform, simply return it to us in its original condition with your Order Reference Number within 28 days of dispatch and we will issue a refund for the price of the item. We ask that you wrap the parcel carefully to prevent damage. We recommend that you obtain proof of posting. Your refund will automatically be processed via the same method your payment was made, Please allow up to 10 business days from delivery receipt for the credit to appear on your statement. Unfortunately items ordered from our website cannot currently be returned to a retail store.  


    For US orders please send your return to :

    Internet Returns
    Rediform, Inc.
    555 Airline Drive
    Coppell, TX 75019

    For Canada Orders, please send returns to:
    Return Authorization
    Rediform, Inc.
    Dominion Blueline Inc.
    8681 Place Marien
    Montreal-East (Quebec) H1B 5W6

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